With NHS waiting lists at record highs, commissioners and decision-makers face mounting pressure to improve access to and availability of professional mental health support.
This report captures feedback from young people, adult service users, and key stakeholders.
It provides clear recommendations on how digital mental health services can help reduce demand on primary care and A&E and support those who do not meet traditional service thresholds, offering timely, scalable, and accessible alternatives.
🔹 93% of young people would recommend Kooth for wellbeing support 🔹 4 in 5 adults say mental health impacts their ability to work, affecting productivity 🔹 75% of stakeholders agree Kooth & Qwell could alleviate pressure on NHS services, including A&E
The report shows how integrated, digital services like Kooth and Qwell can complement NHS provision, ensuring people receive the right support at the right time—without adding to existing backlogs.