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Sep 21, 2022

A way to measure outcomes from community engagement - introducing the POCEM

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Collaborating across industry and academic: Kooth & Exeter, Kent, Manchester Universities

Mindel, C., Mainstone-Cotton, L., De Ossorno Garcia, S., Sefi, A., Sugarman, G., Salhi, L., & Hanley, T.

In this paper we demonstrate the development of an online experience measure for a specific children and young people's community forum inside a digital mental health service. The development of the Peer Online Community Experience Measure (POCEM) is informed by a multi-phased design.

Findings showed that Young People who participated in the community as writers found it more helpful than those who consume the community as viewers. young service users( 10 - 14 years ) have a more positive experience within the community. Outcomes frequently selected show the importance of certain aspects of the community, such as safety, connection, and non-judgment previously highlighted in the literature.

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