Kooth Digital Health Ltd | connect.kooth.com | Privacy Policy
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
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What data do we collect?
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How do we collect your data?
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How will we use your data?
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How do we store your data?
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Marketing
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What are your data protection rights?
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What are cookies?
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How do we use cookies?
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What types of cookies do we use?
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How to manage your cookies
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Privacy policies of other websites
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Changes to our privacy policy
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How to contact us
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How to contact the appropriate authorities
What data do we collect?
Kooth Digital Health Ltd does not collect any personal data on connect.kooth.com.
How do we collect your data?
Kooth Digital Health Ltd does not collect any personal data on connect.kooth.com.
How will we use your data?
Kooth Digital Health Ltd does not collect any personal data on connect.kooth.com.
How do we store your data?
Kooth Digital Health Ltd does not collect any personal data on connect.kooth.com.
Marketing
If you have given express consent to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Kooth Digital Health Ltd from contacting you for marketing purposes or giving your data to other members of the Kooth Kooth Digital Health Ltd Group
If you no longer wish to be contacted for marketing purposes, please email marketing@kooth.com.
What are your data protection rights?
Kooth Digital Health Ltd would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
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The right to access – You have the right to request Kooth Digital Health Ltd for copies of your personal data.
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The right to rectification – You have the right to request that Kooth Digital Health Ltd correct any information you believe is inaccurate. You also have the right to request Kooth Digital Health Ltd to complete the information you believe is incomplete.
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The right to erasure – You have the right to request that Kooth Digital Health Ltd erase your personal data, under certain conditions.
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The right to restrict processing – You have the right to request that Kooth Digital Health Ltd restrict the processing of your personal data, under certain conditions.
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The right to object to processing – You have the right to object to Kooth Digital Health Ltd’s processing of your personal data, under certain conditions.
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The right to data portability – You have the right to request that Kooth Digital Health Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@kooth.com or call us at: 0203 984 9337.
Or, write to us at: 5 Merchant Square, London, W2 1AY
Cookies on connect.kooth.com
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.
When you visit our websites, they may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
If you do not wish to have information gathered about your usage, please choose the ‘Use Necessary Cookies Only’ option on the cookie consent banner.
Kooth allows the following services to collect cookies about how users engage with the site:
Necessary cookie
Name:tracking-preferences
Provider:Kooth
Expiry:Session
Purpose:We store a cookie in your browser that remembers the choice you made about the use of Analytics or Marketing cookies. This is a necessary cookie and will not be used for any gathering of information.
Name:ajs_user_id
Provider:Mixpanel
Expiry:Session
Purpose:We use Analytics cookies to enable us to use tools to gather anonymous data about how you use (Kooth/Qwell) in order to better improve the user experience for all of our users.
Name:ajs_anonymous_id
Provider:Segment
Expiry:Session
Purpose:We use Marketing cookies to enable us to use tools to gather anonymous data about how you found out about (Kooth/Qwell) in order to better understand how to reach more users.
Name:_ga
Provider:Google Analytics 4
Expiry:30 days
Purpose:We use Google Analytics 4 as an analytics tool to gather anonymous data about the performance of our marketing. It helps us understand how people find and engage with our website. This cookie is used to distinguish the actions of an individual user on the website. Google Analytics 4 does not log or store individual IP addresses so does not know the identity of an individual user.
Name:_ga_CRSN0Z6ZL9
Provider:Google Analytics 4
Expiry:30 days
Purpose:We use Google Analytics 4 as an analytics tool to gather anonymous data about the performance of our marketing. It helps us understand how people find and engage with our website. This cookie is used to distinguish the actions of an individual user on the website. Google Analytics 4 does not log or store individual IP addresses so does not know the identity of an individual user.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The connect.kooth.com website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Kooth Digital Health Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated July 2024.
How to contact us
If you have any questions about Kooth Digital Health’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
If you wish to contact us and you are a Service User, please do this by logging in and sending a private message to our staff in order to protect your anonymity.
Email us at: dpo@kooth.com
Call us: 0203 984 9337
Or write to us at: 5 Merchant Square, London, W1 2AY
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Kooth PLC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Website for contact details: https://ico.org.uk